Getting in touch with us by post

There are many ways to get in touch with us. If you want to contact us about a particular charity please give us as much information as you can, including its name and registration number (see the Register of Charities). Many of the most common enquiries we are asked are covered in our knowledgebase or in our publications which are free to download on our website.

Easier to Email or Phone?

It may be easier and quicker for you to raise your enquiry via email or via our general enquiry phone line. Most enquiries received via these channels are resolved far quicker than those sent via the post. For example we aim to respond to over 70% of emails received within 5 working days and achieve over 90% resolution of general enquiries by the end of the phone call.

Postal Address

To contact the Commission by post please address your enquiry to

Charity Commission Direct
PO Box 1227
LIVERPOOL
L69 3UG

FAX: 0151 703 1555

Customer Service - our commitment to you

Letters / Faxes

We will:

• Give general advice and guidance, where requested, straight away
• Check the urgency, deadlines and subject matter and steer the service request to the relevant section of the Commission
• Respond within our Service First standard of 15 working days
• Signpost the correspondent to the relevant organisation if the enquiry raised is outside of our remit

Commitment

We will:

• Have dedicated, specially trained customer service operators on the frontline
• Work towards a standard of excellence based on your feedback for all our customer services