Many of the complaints we receive are not for us and should be raised directly with the charity or with other bodies. The most common of these are:
- Internal disagreements and disputes;
- Services provided by the charity;
- Fundraising methods;
- Employment and unfair dismissal;
- Disagreements with decisions;
- Contracts and legal action against the charity;
- Concerns about policies or actions taken by the trustees which are within their powers
The Commission has limited resources and must prioritise our actions and target work where the risks are highest. We cannot look into all the issues that are brought to our attention. Information about our risk and proportionality framework is on our website.
When we receive a complaint that does not meet our criteria as set out in our guidance Complaints about charities (CC47), we will keep the information on record and acknowledge your complaint, but will not take any further action.
Information and advice is also available from the following organisations:
Internal Disagreement & Disputes
CEDR (Provide mediation & resolution in conjunction with NCVO)
Website: www.cedr.com
Fundraising methods
Fundraising Standards Board
Website: www.givewithconfidence.org.uk
Employment and unfair dismissal
DIRECTGOV (Employment contracts and conditions, resolving workplace disputes)
Website: www.direct.gov.uk
ACAS (Employment advice for employers and employees)
Website: www.acas.org.uk
Health and Safety
The Health and Safety Executive
Website: www.hse.gov.uk