Complaining about a decision we have made

In the course of its work, the Charity Commission takes a wide range of decisions. Those decisions range from whether or not to register an organisation as a charity, through decisions made in the course of providing advice, guidance and support to charitable organisations in England and Wales, to decisions about how we deal with cases of suspected abuse or maladministration.

About decision reviews

When we take decisions we take a lot of trouble to make sure that we get them right and that any decision is proportionate, reflects the legal framework and is in the interests of the particular organisation involved.

We do recognise, however, that from time to time trustees or persons affected by the decision may consider that we are not correct and this is where our procedures to review decisions come in.

The aim of a decision review is to ensure that the Commission's decision is the right one, in the sense that it is a proper exercise of our powers and consistent with our statutory objectives. We also check that the reasons for our decisions have been adequately expressed.

You can read further guidance about which decisions we are prepared to review and about the decision review procedure in our guidance:

Dissatisfied with our decision? Find out whether we can review the decision and how to ask for a review

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To get an idea of the types of review we undertake you can view our published decisions.

Timeframe and process

Where we agree to conduct a decision review, the process will usually be conducted within a maximum of 3 months. The process is managed by the Litigation and Review Team within the Commission’s Legal Services. The decision you receive following the decision review process is the Commission's final decision.

Alternatively, if you are dissatisfied with a decision we have made, you may be able to apply to the First-tier Tribunal (Charity). Details about how to contact the tribunal can be found at the bottom of this page.

You can apply to the tribunal at any time

You do not have to go through our decision review process before making an application to the tribunal.

If you would like to request a review of our response to your request for information under the Freedom of Information Act or Data Protection Act please read:

Complaining about a freedom of information or subject access request decision Find out how to ask for a review of one of our decisions about a freedom of information or subject access request.

How to ask us to review a decision

If after reading our guidance, you would like to ask for a decision review, you may complete this form online:

Ask us to review a decision we've made Use this form to ask us to review a decision we’ve made.

The First-tier Tribunal (Charity)

If you are dissatisfied with the Commission's decision you may be able to appeal or make an application for review to the tribunal. Schedule 6 of the Charities Act 2011 sets out for each type of decision who is eligible to request an appeal or apply for a review.

The tribunal is an independent legal body which has the power to look again at some of the decisions made by the Commission and to quash, change or add to them. In some cases the tribunal may direct us to take further action or rectify our decision.

The tribunal can be contacted as follows:

The First-tier Tribunal (Charity) Manager
Tribunals Operational Support Centre
PO Box 9300
Leicester
LE1 8DJ

Telephone: 0300 123 4504
Fax: 0116 249 4253

Email the First-tier Tribunal: grc.charity@hmcts.gsi.gov.uk

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